At WoodBreaker, we want you to be 100% satisfied with your purchase. If the product doesn’t meet your expectations, don’t worry — we’re here to help.

1. Return

• You may request a return or exchange within 3 days of receiving the product.
• If more than 3 days have passed, unfortunately, we will not be able to process a return or refund.

2. Return Eligibility

To be eligible for a return, the item must be:

• Completely unused and undamaged.
• In its original packaging.
• Accompanied by the invoice or proof of purchase.

3. Items Not Eligible for Return

We do not accept returns for the following:

• Personal or intimate items.
• Discounted or sale items.
• Used, opened, or damaged products.

4. Refunds (If Applicable)

• Once we receive and inspect your return, we will notify you whether the refund is approved.
• If approved, the refund will be issued via your original payment method (bKash/Nagad/Bank/Card).
• The refunded amount will reflect in your account within 7 working days.

5. What If Refund Is Delayed?

If you haven’t received your refund yet:-

• First, check your bKash/Nagad/Bank account again
• Then, contact your payment service provider
• Still no refund? Email us at:- 📧 woodbreakerbd@gmail.com

6. Exchange (If Applicable)

We only replace items if they are defective or damaged.
To exchange the same product, please contact us.

7. Gift

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• A gift voucher will be emailed or mailed to your address.

8. Who Pays Return/Exchange Shipping?

• Return shipping costs must be covered by the customer
• Even if a refund is approved, shipping charges are non-refundable
• Time taken for exchanged items to reach you may vary depending on your location

Summary at a Glance

📞 Need Help?

If you have any questions, complaints, or need support:

📞 Phone: 01878-072790
📧 Email: woodbreakerbd@gmail.com